Frequently Asked Questions
Certainly! We have worked on hundreds of different projects and we always do our best to answer any questions you may have. You are in safe hands.
You will need to send your product to our studio in Guang Dong, China. After you make your purchase, we will send you a photography brief to complete. On the brief you will be able to detail exactly what you want for every shot.
If you want a specific model for the photoshoot, you will have to arrange that. Otherwise, we will use the models that we have available. This can be discussed prior to the project commencing.
Due to popular demand, it can take up to 15 business days to complete from the day that your product is delivered to us and you have provided the completed project brief. If you do need your project completed sooner, we can expedite your project for a fee, simply let us know and we will complete as soon as we can.
There are three options:
- Destroy the product.
- Ship it back to your preferred address.
- Keep the product.
Yes absolutely! Please reach out to us at admin@matrixecom.com for a tailored quote.
Yes absolutely! You own all the photos included in the package. You can purchase any additional images that were taken that were not included as part of the package.